SupportPress is premium WordPress Help Desk Theme from Woothemes, SupportPress theme is the second application style theme from WooThemes and SupportPress theme is designed to function as a clean and simple yet powerful help desk application powered by WordPress.
Wordpress HelpDesk Theme - WooThemes SupportPress Theme
SupportPress WordPress Help Desk Theme is perfect for web designers, hosting companies, app developers, training academies, anyother helpdesk websites. SupportPress WordPress Theme takes WordPress as a content management system and turns it into a basic customer relationship management system.
While you using SupportPress WordPress Help Desk Theme, customers can submit support requests but are encouraged to check an intuitive knowledgebase to learn if their issues have already been resolved. Agents can administrate tickets by setting priorities and delegating tasks to fellow team members.
SupportPress WordPress Theme Features:
- Tickets – At the core of any help desk is a solid ticket system. In SupportPress your users can submit and watch their own tickets while your agents can assign priorities to those tickets and delegate actions to other team members.
- Knowledgebase – SupportPress theme has been designed to encourage users to search your knowledgebase thoroughly before reporting any issues. Knowledgebase articles can be voted upon based on their usefulness to the user. Articles rated more useful than other will be displayed with more prominence on the frontend.
- Smart Dashboard – SupportPress theme delivers a knowledgebase search and list of ‘my tickets’ to users.
- Alerts – SupportPress wordpress theme allows you to pin or stick chosen blog posts to the homepage.
- Messages – In SupportPress theme you can communicate with your agents and manage private information with messages. Think of messages like a blog, but one which is only accessible by your own team.
- Mobile optimization – With exponentially growing numbers users surfing the web with handheld devices we’ve ensured that SupportPress theme is optimised whether you’re viewing it on your 27″ iMac or your iPhone 4.
- Custom email notifications – Any correspondence between WordPress and your members inboxes is styled to match SupportPress look and feel. Just another design element which builds confidence in your users.
- Convert tickets into knowledgebase items – With the click of a button you can pass the ticket data to the ‘add knowedgebase item’ write panel within WordPress.
- Cutting edge HTML5 and CSS3
- Built-in SEO Options
- Localized for Translations
- Cross Browser Compatible
- Auto-Sizing Thumbnails
- Custom page templates
- Based on WooFramework
- Release date: 6th July, 2011
- Theme Type: Enterprise, Help Desk Theme
Price:
SupportPress WordPress theme $100
WooThemes WordPress Themes Club: $200+$20/month
Download WooThemes SupportPress WordPress Theme
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